Return & Refund Policy
Return & Refund Policy
Your satisfaction is our priority
At Classic Salon Mart, we take utmost care to ensure that every product reaches you in perfect condition. However, if you receive a product that is damaged or expired, you may request a return or exchange subject to the conditions below.
1. Eligible Returns
Returns or exchanges will be accepted only in the following cases:
Note: The product must be sealed and in its original packaging. Products that have been opened, used, altered, or damaged after delivery may not be eligible for return or exchange.
2. How to Request a Return
If you receive a damaged or expired product, please contact us through either channel below:
When contacting us, please provide:
3. Verification & Resolution
Once we receive your complaint and the required photographs, our team will review the issue and verify whether the return request is legitimate.
Please allow 24–48 hours for our team to review the matter and provide a resolution.
If approved, you may choose between:
The eligible amount will be refunded directly to your original payment method or UPI
We will arrange an exchange for a replacement item, subject to stock availability
4. Important Conditions
For any questions regarding returns or refunds